privacy policy

1. Let’s Resolve B.V. is a private limited company, with its registered office in Amsterdam, whose objects are to provide services in all areas of (informal) (pre) mediation and conflict management.

2. The provisions in these general terms & conditions are made for the benefit of not only Let’s Resolve B.V., but also of all persons who, at the time of the execution of the services for Let’s Resolve B.V., were employed, or engaged in the execution of any assignment, by Let’s Resolve B.V. or all persons for whose acts or omissions Let’s Resolve B.V. could be held legally liable ("third party clause"). 

3. These general terms & conditions apply to all contracts for services concluded between the client and Let’s Resolve B.V. (including additional assignments and follow-up assignments), and to the phase prior to the conclusion of the assignment. A contract for services is concluded between a client and Let’s Resolve B.V. as such and therefore not with persons working for Let’s Resolve B.V. This also applies if it is the express or implied intention of the client that the assignment will be performed by a particular person. The operation of Section 7:404 Dutch Civil Code, which regulates the latter case, and the operation of Section 7:407(2) Dutch Civil Code, which establishes joint and several liability in cases where two or more persons have been given an assignment, are expressly excluded.   

4. If the execution of an assignment by Let’s Resolve B.V. should lead to liability, that liability will always be limited to the amount paid out in the relevant case by the insurer under the applicable liability insurance of Let’s Resolve B.V.., including any excess payable by Let’s Resolve B.V. under the liability insurance in the relevant case. Liability for indirect or consequential loss is excluded under all circumstances. Claims in connection with the alleged liability of Let’s Resolve B.V. shall be submitted, supported by reasons, in writing as soon as possible, but no later than three (3) months after the end of the handling of the case in question. The contract for services is executed exclusively for the benefit of the client. Third parties may not derive any right from the contents of the contract or the work performed, even if they have a direct or indirect interest in the outcome of the work. Let’s Resolve B.V. accepts no liability to third parties for work performed for a client.

5. The choice of Let’s Resolve B.V. to engage third parties will, where possible and reasonably designated, be made after consultation with the client and with due care, which can reasonably be expected from Let’s Resolve B.V.. Let’s Resolve B.V. bears no responsibility for the way in which third parties engaged by it carry out their work and is not liable for shortcomings of these third parties, except in the event of intent or gross negligence on the part of Let’s Resolve B.V.. If these third parties wish to limit their liability in connection with the execution of an assignment for the benefit of the client of Let’s Resolve B.V., Let’s Resolve B.V. is authorised to accept such a clause without prior consultation with the client. The client indemnifies Let’s Resolve B.V., as well as all persons referred to in paragraph 2, against claims from third parties, who claim to have suffered damage by or in connection with the work performed by Let’s Resolve B.V. for the client.

6. Let’s Resolve B.V. has the right to periodically change its hourly rates (as of 1 January of each year). The client will be informed as soon as possible in writing about a change in hourly rates. The fee for the work performed by Let’s Resolve B.V. will be determined on the basis of the hours worked multiplied by the hourly rates applied by Let’s Resolve B.V.

All agreements between the client and Let’s Resolve B.V. are subject to Dutch law.